Last updated: 6 October 2026
This policy explains how Scappa Resort collects and uses your personal information when you visit scapparesort.com, contact us, book a stay or an experience, or stay with us. We handle personal information in line with Lebanese Law No. 81 of 2018 on electronic transactions and personal data and, for guests and visitors from the European Union and the United Kingdom, the General Data Protection Regulation (GDPR).
Who we are
Scappa Resort, Ajaltoun, Keserwan, Lebanon. For any question about your personal information, write to res@scapparesort.com or call +961 70 10 60 70.
What we collect
- When you contact us: your name, email address, subject and message from our contact form, and the details you share with us by phone, WhatsApp, email or social media.
- When you book: your name, phone number, email address, stay dates, number of guests, room or experience choices, special requests and payment information. Online bookings are made through our booking engine; bookings made on travel sites such as Booking.com or Expedia are passed to us by those sites.
- When you stay: the identity document details that Lebanese law requires hotels to record for every guest, the forms you sign with us such as activity or spa waivers, and the services you use during your stay.
- Payments: the amounts, dates and method of your payments. Card payments are processed by banks and card payment providers.
- Loyalty programme: your stays, visits and points, and the phone number and email address you use to open your loyalty wallet.
- When you visit our website: technical information such as the pages you view, your browser and device, and your approximate location, collected through cookies and similar technologies. See “Cookies and website statistics” below.
How we use it
- To answer your questions and prepare your stay or experience.
- To manage your booking, your stay and your payments, and to keep the records that accounting, tax and guest registration laws require.
- To send you messages about your booking and your stay, such as a confirmation, a welcome message at check-in and a request for your feedback after check-out, by email or WhatsApp.
- To run our loyalty programme and show you your points and benefits.
- To protect our website and forms against spam and misuse.
- To understand how visitors use our website and improve it, when you have agreed to statistics cookies where that agreement is required.
- To send you news and offers, only if you have agreed to receive them or are already our guest; you can stop them at any time.
Under the GDPR, we rely on the following legal grounds: carrying out your booking and our contract with you, our legal obligations, our legitimate interest in running and protecting our business and answering enquiries, and your consent for statistics cookies and marketing messages.
Who we share it with
We do not sell your personal information. We share it only when it is needed:
- with companies that provide services to us and act on our instructions: our website and email hosting, our booking engine and reservation system, the cloud service that stores our reservation records, our WhatsApp messaging and guest feedback service, and Google for website statistics and spam protection;
- with the travel site you booked through, about that booking;
- with banks and payment providers, to process your payments;
- with the authorities, when the law requires it, for example the registration of hotel guests.
Some of these providers store information outside Lebanon, for example in the European Union or the United States. We use providers that protect the information they hold for us.
Cookies and website statistics
Our website uses cookies that are needed for it to work, and Google Analytics to count visits and understand which pages are useful. Visitors from the European Union, the United Kingdom, Switzerland, Norway, Iceland and Liechtenstein are counted only after they press “Accept” on our cookie banner. Every visitor can refuse, or change their choice at any time on our Cookie Policy page. In Google Analytics, IP addresses are anonymised and data sharing with Google for its own purposes is switched off. Our contact form is protected by Google reCAPTCHA. Details are in our Cookie Policy.
How long we keep it
We keep your information only as long as we need it for the purposes above. Booking, stay and payment records are kept for as long as accounting, tax and guest registration laws require. Enquiries that do not lead to a booking are kept for as long as needed to answer and follow them up. Website statistics are kept for a limited period set in Google Analytics.
Your rights
You can ask us to show you the personal information we hold about you, to correct it, or to delete it when we no longer need to keep it by law. You can also object to its use, ask us to stop sending you offers, and withdraw any consent you gave. To do so, write to res@scapparesort.com; we may ask you to confirm your identity. If you live in the European Union or the United Kingdom, you may also complain to your local data protection authority.
How we protect it
Our systems are protected by passwords and personal staff accounts, and only the staff who need your information for their work can see it.
Children
Our website is not meant for children. When children stay with us, their details are given to us by the parent or guardian who makes the booking.
Changes to this policy
We may update this policy when our services or the law change. The date at the top shows when it was last updated.